Refund Policy

Last updated: September 28, 2026

This policy covers one-time Sponsored purchases made through Claim a spot or Boost on OpenNext AI. It forms part of our Terms of Service. Purchases from a listed product's own website are handled by that product's provider.

A placement applies to the remaining time in the weekly period assigned to the order. The board resets on Monday at 00:00 UTC; a late-week purchase does not include seven additional days. There is no subscription or automatic renewal.

When we normally do not refund

• Another product later outbids or outranks you.
• You receive fewer impressions or clicks than expected.
• The placement does not produce leads, customers, conversions, or revenue.
• You change your mind after placement has started.
• Your product is suspended or removed for violating our Terms or Rules.
• Some clicks are filtered as duplicate, automated, suspicious, or invalid.

When a refund may be available

We will review requests for:

• Duplicate or incorrect charges.
• A confirmed payment where a technical failure materially prevented delivery of the paid placement.
• Unauthorized or fraudulent payments, subject to provider investigation.
• A refund, cancellation, or other remedy required by applicable law or the payment provider.

We assess each request against the order and the issue reported. A full or partial refund may be appropriate depending on the circumstances. The payment provider identified on your receipt may also apply its buyer terms and dispute procedures. Statutory rights are not subject to our discretion.

How to request help

Email support@opennextai.com with “Refund request” as the subject. Include your order ID, product domain, billing email, amount, payment date, and a short explanation. Never send card numbers, security codes, or bank credentials.

Please contact us promptly, preferably within 14 days. This does not shorten any longer period required by law. We may request information needed to verify the order or issue.

Processing and ranking effects

An approved refund is returned through the payment provider to the original payment method. Provider and bank processing times vary. A refund or chargeback reduces the amount counted toward the applicable weekly ranking and may lower or remove the placement. The original transaction remains in the payment history alongside the adjustment.

Pending, failed, cancelled, or expired checkouts do not change ranking. Boosts are one-time purchases and do not renew automatically.

Legal rights

Nothing in this policy excludes cancellation, withdrawal, refund, or other consumer rights that apply by law. Contact us if you believe such a right applies to your purchase, even if your situation is not listed above.